Restore Pharma Privacy Policy

Effective Date: October 1, 2025

Restore Pharma (“Restore Pharma,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our patients’ personal and health information. We recognize the importance of maintaining the confidentiality of Protected Health Information (PHI) and comply with all applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you receive pharmacy services, visit our website, communicate with us, or otherwise interact with our pharmacy.

Information We Collect:

We may collect the following categories of information:

Personal Information

• Name

• Date of birth

• Mailing and shipping address

• Telephone number

• Email address

• Emergency contact information

Health Information

• Prescription information

• Medical conditions relevant to prescribed medications

• Allergies and adverse drug reactions

• Medication history

• Prescribing practitioner information

• Laboratory information when applicable

• Compounding formulation information

Payment Information

• Credit or debit card information

• Billing address

• Payment history

Restore Pharma does not store complete payment card information unless permitted by our payment processor and applicable law.

How We Use Your Information

We use your information to:

• Fill and dispense prescriptions

• Compound medications as prescribed

• Verify prescription information

• Contact you regarding your prescriptions

• Provide refill reminders

• Coordinate prescription shipping or pickup

• Respond to questions regarding medications

• Process payments

• Maintain legally required pharmacy records

• Comply with federal and state pharmacy regulations

• Improve our services and customer experience

HIPAA Compliance

Restore Pharma maintains administrative, technical, and physical safeguards designed to protect your Protected Health Information (PHI).

We use and disclose PHI only as permitted or required by HIPAA, including:

• Treatment

• Payment

• Healthcare operations

• Public health reporting

• Compliance with legal obligations

• Other uses authorized by you in writing

Our complete Notice of Privacy Practices is available upon request.

Text Messages and Phone Communications

If you provide your mobile telephone number, we may contact you regarding:

• Prescription status

• Prescription ready for pickup

• Refill reminders

• Shipping notifications

• Questions regarding your prescription

• Medication-related communications

We do not send marketing text messages without your consent where required by law. Standard messaging and data rates may apply.

Email Communications

Email may be used for:

• Prescription questions

• Order confirmations

• Shipping updates

• Billing inquiries

• General customer service

Because email is not always secure, we encourage patients not to transmit sensitive medical information unless requested.

Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Website usage information

• Pages visited

• Date and time of access

This information helps improve website performance and security

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Enhance user experience

You may disable cookies through your browser settings, although some website functionality may be affected.

Sharing of Information

We do not sell patient information. We may disclose information to:

• Prescribing healthcare providers

• Laboratories

• Shipping carriers

• Payment processors

• Technology service providers

• Government agencies when required by law

• Pharmacy regulators

• Law enforcement when legally required

All third-party service providers are expected to protect confidential information in accordance with applicable laws.

Mobile Information and Text Messaging Consent

Mobile information, including mobile telephone numbers, text messaging opt-in data, and consent to receive text messages, will not be sold, rented, shared with, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

Restore Pharma may disclose mobile information to service providers that assist us in delivering text messages or operating our messaging program. These service providers may use the information only to perform services on Restore Pharma’s behalf and may not use or disclose it for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Prescription Shipping

If medications are shipped, we may share your name, address, telephone number, and shipment details with shipping carriers solely for delivery purposes.

Data Security

Restore Pharma maintains reasonable safeguards to protect information from:

• Unauthorized access

• Improper disclosure

• Loss

• Misuse

• Alteration

• Destruction

Security measures include:

• Secure computer systems

• Password protection

• Limited employee access

• Employee confidentiality training

• Secure document disposal

• Physical safeguards for pharmacy records

Record Retention

Patient records are retained for the period required by applicable federal and state laws governing pharmacies and healthcare providers.

Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your health information

• Request corrections to inaccurate information

• Request restrictions on certain disclosures

• Request confidential communications

• Obtain an accounting of certain disclosures

• Receive a copy of our Notice of Privacy Practices

• File a privacy complaint without fear of retaliation

Requests should be submitted in writing to our Privacy Officer.

Children’s Privacy

Our services are intended for patients of all ages receiving lawful prescription medications. Information relating to minors is collected only as necessary to provide pharmacy services and is managed in accordance with applicable laws.

Third-Party Websites

Our website may contain links to external websites. Restore Pharma is not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

Restore Pharma reserves the right to update this Privacy Policy at any time to reflect changes in legal requirements or business practices. Updated versions will be posted on our website with the revised effective date.

Contact Information

Questions regarding this Privacy Policy or privacy practices should be directed to: Privacy Officer Restore Pharma Phone: 813-463-8009 Email: sp@restorepharmacy.com Address: 12617 Race Track Rd, Tampa, FL 33626

Restore Pharma SMS Messaging Program

By opting into the Restore Pharma SMS Messaging Program, you agree to receive text messages from Restore Pharma regarding your prescriptions and pharmacy services.

Program Description

The Restore Pharma SMS Messaging Program provides patients with important pharmacy related communications, including but not limited to:

• Prescription refill reminders

• Prescription ready-for-pickup notifications

• Shipping updates

• Refill due reminders

• Order status updates

• General customer service communications related to your pharmacy account

Marketing or promotional text messages will only be sent if you have separately consented to receive them.

Message Frequency

Message frequency varies based on your prescription activity, refill schedule, and interactions with Restore Pharma. You may receive recurring messages as needed to support your pharmacy care and account.

Message and Data Rates

Message and data rates may apply. Charges for text messages are determined by your mobile carrier and your wireless service plan.

Customer Support

If you have questions about the Restore Pharma SMS Messaging Program or need assistance, please contact us by:

• Phone: 813-463-8009

• Email: sp@restorepharmacy.com

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from Restore Pharma. After you send STOP, you will receive a confirmation message, and no further SMS messages will be sent unless you opt in again. If you need assistance, reply HELP to any message or contact Restore Pharma using the phone number or email listed above.

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.

Carrier Disclaimer

Carriers are not liable for any delayed or undelivered messages.

Consent

By providing your mobile phone number and opting into the Restore Pharma SMS Messaging Program, you acknowledge that you have read and agree to these Terms & Conditions and consent to receive SMS messages from Restore Pharma as described above.

Restore Compounding Pharmacy — Serving All of Florida — Based in Tampa Bay

M-F 9:30am to 4:30pm